December 17, 2005
UPDATE: Waste Management graciously reversed the below charges, without so much as even a fight, so please disregard everything below. I have no reason to be upset with them any more.
When I first moved to Georgia, my homeowner’s association was supposedly in negotiations to get trash service as a group. My gracious neighbor offered to let me leave my trash with his until that was arranged, and I took him up on the offer. After a few weeks, it seemed that the HOA wasn’t making any progress, so I decided to set up my own trash service.
So I contacted Waste Management. It seemed that several other folks in the neighborhood used them, and I’d seen their trucks all over the place, so I figured they’d be the most reputable choice. I called them, set up an account, and they told me that they would leave me a Waste Management trash can, because they won’t pick up trash from other companies’ containers (which mine was).
So I put my trash out there the first week. It wasn’t collected, and there was no new trash can. I called them, and they said they’d make sure to get me the trash can ASAP. The next week, I put my trash out again. It wasn’t collected, and there was no new trash can. I called them, and let them know about it. They said there was some confusion on the routes, and thus they’d have it out to me on the next week. The next week arrives, I put out my trash, and it is not collected, nor do I have a new trash can. As you can imagine, this trash can is growing quite full after a few weeks of trash. I call them, and tell them that I need to get the new trash can, because they’re not collecting my trash. I told them that if they are unable to get the trash can to me, I’m going to have to cancel my trash service and find someone else.
The next week, still no trash can. I take my trash over to a local strip-mall, because the can is very heavy at this point, dump it in one of the random dumpsters out back, and can finally breathe a little easier. This is right before I went to France. While I’m in France, my wife gets a phone call from the strip mall, telling her that if we ever drop our trash in their dumpster again, they’ll call the cops. Ooops!
I’m justifiably pissed at this point. I call Waste Management and bitch them out. I tell them that I am cancelling my service, and that I don’t plan to pay my bill because they have not provided the service they promised me. They take care of everything over the phone, and I think the nightmare is over. I was therefore surprised when I got a bill the other day. They had taken off all of the actual service charges, but stuck me with the account setup fees and all the other junk fees that are associated.
It’s $30.91, and I don’t have the time or energy to fight this, so I’ve rolled over and paid it. But they’ve pissed off this customer, and this customer has a blog. I warn all of you (at least those of you who live in places where there are competing trash services) to stay away from Waste Management. I ended up choosing BFI (now known as Allied Waste Services, and have been very happy so far. I think it even works out to be cheaper every month than Waste Management was, so I got that going for me.
The Unrepentant Individual linked with Waste Management Reverses Charges
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